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Customer Service

Touches of Country is dedicated to making sure that you are completely satisfied with our products and the service you receive. If you have any questions or comments regarding our products or company, we aim to answer them in this section. If you are unable to find the answer to your question in this section please don't hesitate to contact us and will be happy to assist you. Thanks for choosing Touches of Country to add a little country warmth to your home.

Where is my order coming from?
How do you ship my order?
How are shipping rates calculated?
When will my order ship?
How can track my order?
When can I expect my order to arrive?
What payment methods do you accept?
What if I receive a damaged item?
What if I receive an incorrect item?
Do I have to pay sales tax?
Can I Cancel my Order?

Where is my order coming from?
Orders placed on Touches of Country are fulfilled by A Touch of Country, which is located just outside of Atlanta, Ga.

How do you ship my order?
Most orders ship via FedEx Ground. Oversized items ship via R+L Carriers.

How are shipping rates calculated?
Shipping rates are calculated based on the dollar value of each order.

When will my order ship?
Orders are shipped out on our normal business days (Monday-Friday). In stock items ship within 3-5 business days of the receipt of the order (excluding weekends). In the event an item is on backorder we will notify you when the item will ship. Some handcrafted items in our store may take a little longer, for example: Small handcrafted items such as Trash Bins 1 to 2 weeks and Larger handcrafted items such as Kitchen Tables 4 to 5 weeks for delivery. We do normally keep these items in stock, however sometimes we run low on inventories due to demand.

How can I track my order?
You can visit the Track Your Order page to get the latest information about your order. Enter your order ID or email to view the tracking information for your order.

When can I expect my order to arrive?
Once your order has shipped you should receive it within 6 business days. If you have not received your order in 7 days after it has been shipped, please contact us and we will assist you in resolving the issue.

What payment methods do you accept?
We accept Visa, MasterCard, Discover and PayPal.

What if I receive a damaged item?
If you receive a damaged item, please contact us immediately. We will promptly ship out a replacement item. Photographs of the damage are extremely helpful to us when we begin the claims process with our shipping carrier.

What if the item I received is different from what I ordered?
If your order is incorrect, please contact us immediately. We will work with you to determine the mistake so we can get the correct item shipped out to you. We will issue a call tag to pick up the incorrect item.

Do I have to pay sales tax?
Any orders shipped to an address within the state of Georgia are subject to a sales tax rate of 7%. All other orders are exempt from sales tax.

Cancellations
Because our products are made to order, once we have started handcrafting your item we DO NOT ISSUE A REFUND.  If your item has not been started, we will issue a refund.  Let us know as soon as you decide you do not want your item so we can stop the production hopefully before we start the process.

If you were unable to find the answer to your question in this section, please don't hesitate to contact us and will be happy to assist you.

Because our products are made to order, once we have started handcrafting your item we DO NOT ISSUE A REFUND.  If your item has not been started, we will issue a refund.  Let us know as soon as you decide you do not want your item so we can stop the production hopefully before we start the process.