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Shipping & Returns

Shipping

Touches of Country ships most items via FedEx Ground. Larger items are shipped via R+L Carriers. Shipping rates are calculated based on the total weight and the destination of the shipment. You can calculate the shipping cost of your order by visiting the shopping cart page. To check shipping cost of item, place item in cart and then click on item at top of page. Enter your state information and click Get Rates.


Shipping Times

In stock items ship within 3-5 business days of the receipt of the order (excluding weekends). In the event an item is on backorder we will notify you when the item will ship. Small handcrafted items may take 1-2 weeks and large handcrafted items 3-4 weeks. You will receive a confirmation via email when your order ships along with your tracking number(s). You may also login to your account to view tracking info for your order. Once your order has shipped you should receive it within 7 business days. If you have not received your order in 7 days after it has been shipped, please contact us and we will assist you in resolving the issue.

Overnight Shipping
If you do require overnight shipping for your order please contact us at 770-786-1098 and we will provide you a quote for priority shipping.

If you have any further questions in regards to shipping please contact us and we will be happy to assist you.

Tracking your order
Enter your order ID or email to view the tracking information for your order.

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Cancellations

Because our products are made to order, once we have started handcrafting your item we DO NOT ISSUE A REFUND.  If your item has not been started, we will issue a refund.  Let us know as soon as you decide you do not want your item so we can stop the production hopefully before we start the process.

Once we have started handcrafting your item we DO NOT ISSUE A REFUND.  If your item has not been started, we will issue a refund.  Let us know as soon as you decide you do not want your item so we can stop the production hopefully before we start the process.